by Nancy H. Bancroft, Henning Seip (Contributor), Andrea Sprengel
Based on a study of 20 companies who have implemented SAP R/3 in North America, this book covers the technical, business and change management issues of implementing SAP R/3. Coming from a change management background, the author does an excellent job of describing some of the pitfalls and strategies in that area.
Who should read it: SAP Implementation team managers and members, especially (but not only) the change management team, and consultants